Holthouser: 5 big changes coming for hotels


Article Excerpt:

MEMPHIS, Tennessee—Jim Holthouser has seen plenty of change during his 35 years in the hotel business. He told 125 attendees of last week’s 16th Annual Lodging Industry Update in Memphis that even he hasn’t seen anything yet.

The speed and scope of change is more prevalent than ever, said Holthouser, Hilton Worldwide Holdings’ executive VP of global brands. Neither of those components is going to slow any time soon, he added before outlining five changes coming soon to hotels.

“You better have a pretty good idea of what’s around the corner,” he said. “The solution can take 10 years in this business. Sometimes that’s too long for the customer.”

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